Terms & Conditions

Last updated: April 2025

1. Company Information

GLOBALNOVA TRADE LTD is a company registered in England and Wales. Our registered office is at 19 Stonecrop Road, Guildford, England, GU4 7XS.

2. Service Description

We provide remote software setup, configuration, debugging, and installation services for OpenClaw and related platforms. All services are delivered remotely unless otherwise agreed in writing.

3. Booking and Payment

Bookings are confirmed upon receipt of a signed quote or online booking form. Payment is due within 14 days of invoice unless otherwise stated. All prices include applicable UK taxes.

4. Cancellation and Rescheduling

Clients may cancel or reschedule a booked session by providing at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a partial charge. Please refer to our Cancellation & Refund Policy for full details.

5. Service Limitations

Our remote services require a stable internet connection and appropriate access credentials. We are not liable for delays caused by client-side technical issues or third-party software incompatibility.

6. Liability and Insurance

We maintain professional indemnity insurance. Our liability is limited to the total value of the service fee paid for the specific engagement.

7. Complaints Procedure

If you are unhappy with our service, please contact us in writing within 14 days. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

Email: nosakenneth2026@hotmail.com
Phone: 07380 578334
Address: 19 Stonecrop Road, Guildford, England, GU4 7XS